Straightforward about refunds
The situations where Vidyentra fees can be refunded, and how to request one.
1. Policy Summary
Because our services are digital and delivered instantly, most purchases are non-refundable once consumed. We do offer refunds in the limited cases below. All refunds are returned to the original payment method.
2. Registration Fee
The one-time registration fee of ₹100 unlocks your account. It is non-refundable once your account is activated, except where you have not yet taken any assessment and request a refund within 7 days of payment.
3. Assessment Fee
Each assessment costs ₹249. You may request a full refund within 7 days of purchase only if you have not yet started the assessment. Once an assessment is started or submitted, the fee is non-refundable.
4. Failed Assessments
Failing an assessment does not qualify for a refund. You may retake the assessment after a 24-hour cooldown at the prevailing assessment fee.
5. How to Request a Refund
- Email support@vidyentra.com from your registered account email.
- Include your account name and the transaction ID.
- Mention the reason for the refund request.
We typically respond within 2 business days. Approved refunds are processed within 7–10 business days depending on your bank.
6. Exceptions
Refunds are not available for accounts terminated for violating our Terms & Conditions, for misuse of the platform, or for purchases older than 7 days.
7. Contact
Need help with a refund? Email support@vidyentra.com or visit our contact page.